Mission and vision

Mission

We contribute to the economic and social wellbeing of Australians by fostering willing participation in our tax and superannuation systems.

Vision

We are a leading tax and superannuation administration known for our contemporary service, expertise and integrity.

Goals

  • Easy for people to participate
  • Contemporary and tailored service
  • Purposeful and respectful relationships
  • Professional and productive organisation

Strategies

  • Build a culture that embodies our values and transforms the client experience
  • Simplify interactions, maximise automation and reduce costs
  • Connect with the community and other agencies in meaningful ways
  • Influence policy and law design for more certain outcomes
  • Use data in a smarter way to improve decisions, services and compliance
  • Reshape the workforce and how we work, to optimise capability and performance