Building purposeful and respectful relationships

Delivering tax administration services to the community is not about the ATO doing everything or doing things in isolation. We listen to taxpayers and their advisers and work closely with industry groups and other government agencies to deliver the best possible outcomes for taxpayers and the community as a whole.

In addition to the 'user' design processes undertaken with individual and small business taxpayers, the ATO maintains formal consultative mechanisms with industry, particularly with groups that have a key role in the tax and superannuation systems, such as tax professionals and software developers.