Taxpayers who find it difficult to use ATO digital services, or for whatever reason cannot use digital services, have not been forgotten.
The ATO recognises that people need different levels of support depending on their circumstances. We also recognise that some will not be able to use digital services, so non-digital options will continue to be available for them.
To help people transition, we are investing in a range of new self-help tools. When further support is required, people can seek help over the phone (including help with non-digital alternatives). Tax Help volunteers (who assisted 40,000 individual taxpayers during 2015–16) are also given the tools and support to help people lodge their tax returns electronically.