Business, partner and government interactions

To improve our efficiency, the client experience and the integrity of the tax and superannuation systems we work with government and other agencies, domestically and internationally.

Performance measures

Results

2013–14

2014–15

2015–16

Activities

Number of matters that have been consulted on

na

68

62

Number of memorandums of understanding

110

115

119

Proportion of employers and funds conforming with the SuperStream data and payment standard

na

na

100% of APRA funds; 77% of SMSFs;
98% of medium to
large employers;
70% of small employers

Timeliness

Communication of our decision to consult on matters submitted

na

73%

33%

Quality

Effectiveness of public advice issued

* In particular, responses showed:

  • the level of detail we are providing is improving
  • 3 out of 4 clients received the information they needed
  • examples we are providing are considered helpful.

na

na

The external client survey results are positive overall, showing that we are improving the client experience in relation to our advice and guidance.*

Cost

Reduction in cost (to industry) of processing across the superannuation system

na

na

On trend for an overall reduction of 20%