Corporate services

To support the delivery of the other outputs and improve our performance we undertake a range of corporate services that are professional, contemporary and client focused.

We want to build and sustain a workforce that is engaged with the community and energised by working together.

Performance measures

Results

2013–14

2014–15

2015–16

Activities

Rate of unscheduled absence (days)

15.1

14.9

14.4

Number of scrutineers’ recommendations received

81

44

38

Deliver new and refreshed IT services

na

na

38 projects completed
with an IT component

58 IT-initiated projects completed (including maintenance items)

Quality

Employee perceptions of attendance climate

na

na

na

Employee perceptions of senior leadership

na

51%

48%

Availability and reliability of IT services

na

435 high severity incidents

0.5% of changes caused high severity incidents

299 critical or high severity incidents, a reduction from 435 last year

0.3% of changes caused high severity incidents, a reduction from 0.5% last year

Cost

Transparency in planned and actual spend of IT portfolio budget

na

na

$717.7 million budgeted expenditure

$745.7 million actual expenditure

na (not applicable)
This relates to performance measures that are new, have not previously been reported in the annual report for the given years, have not been reported using the same methodology, or have been retired.