Dispute resolution

To build trust and confidence we work to manage disputes fairly and independently.

To improve the client experience we work collaboratively to reduce the time to resolve disputes, reduce the number of disputes, lower the costs both for taxpayers and us, and make interactions with us easier.

Performance measures

Results

2013–14

2014–15

2015–16

Activities

Number of disputed cases resolved:

na

   
  • objections
 

Over 26,000

Over 26,500

  • settlements
 

1,000

1,350

  • litigations
 

750

480

  • alternative dispute resolution processes
 

156

111

  • independent reviews
 

14

8

Number of test case litigations finalised

na

9

8

Proportion of disputes which result in litigation

na

na

15.8 per thousand

Timeliness

Average age of disputes

na

na

Completed: 94 days

On hand: 138 days