Information and assistance services

To achieve an increase in clients meeting their obligations we help clients self-assess by providing a range of information and assistance services.

We want to improve the client experience by providing interactions that are easy to access and reduce compliance costs.

Performance measures

Results

2013–14

2014–15

2015–16

Activities

Number of customer service interactions

19.3 million

25.3 million

26.0 million

Number of complaints received

23,900

24,644

34,323

Number of interpretative

guidance products*, objections** and rulings*** provided

na

39,200 *
26,200 **
8,300 ***

43,000 *
26,700 **
9,400 ***