Obligations and entitlements processing

To achieve an increase in clients meeting their obligations we process registrations, lodgments and payments.

We want to improve the client experience by providing interactions that are easy to access and reduce compliance costs.

Performance measures

Results

2013–14

2014–15

2015–16

Activities

Number of registrations processed

1.5 million

1.5 million

1.5 million

Number of returns, statements and forms processed
*includes 50,396,101 superannuation forms

na

43.0 million

92.3 million *

Number of taxpayers who meet their lodgment obligations
(income tax returns*; activity statements**)

na

87.8% * 90.8% **

88.0% *
90.5% **

Proportion of tax returns lodged electronically

na

93.4%

95.5%

Number of payments processed

22.0 million

23.0 million

24.1 million

Proportion of payments made and received through electronic channels

93.9%

95.4%

96.5%

Number of refunds issued

12.3 million

11.0 million

13.0 million

Number of lost and ATO-held superannuation accounts

6.2 million

6.2 million

5.7 million

Proportion of member contribution statements lodged on time

na

na

99.9%

Value

Value of lost and ATO-held superannuation accounts

$16.8 billion

$16.2 billion

$14.8 billion