Appendix 6: Compensation statistics

The information below only relates to compensation under the Commonwealth’s Scheme for Compensation for Detriment caused by Defective Administration.

Under the Commonwealth’s Scheme for Compensation for Detriment caused by Defective Administration, compensation may be paid to an individual, company or other organisation that has experienced detriment as a result of our defective actions or inaction.

Payments under the scheme are discretionary and the table below provides details of payments made by us under the scheme in 2015–16.

Compensation claims

We have internal service targets for processing compensation claims. In 2015–16, we aimed to process claims within 56 days. Some claims take longer to investigate due to their complexity.

In 2015–16, we registered and finalised 160 compensation claims, with 36.9% resulting in compensation being offered.

TABLE 4.9 Completion timeframes of compensation claims, 2015–16
 

56 days

Negotiated
timeframe

Number of claims

106

54

% of claims completed in timeframe

82.1%

74.1%

 

Compensation payments

The total amount of compensation paid in the ATO financial system in 2015–16 was $317,502. The median payment was $424 and the average was $3,414.

While all possible care has been taken to ensure consistency, these statistics have been compiled from a number of data sources.